Return Policy
At Fire Beacon Solutions LLC, customer satisfaction is a core priority. We take pride in delivering high-quality, professionally manufactured visibility and safety solutions designed to meet the needs of municipalities, commercial property owners, and public safety agencies.
Every order is carefully inspected, packaged, and prepared to meet industry shipping standards before it leaves our facility. We work diligently to ensure products arrive in excellent condition and ready for installation.
However, once a shipment leaves our facility and is transferred to a third-party carrier, the handling and transportation process is outside of our direct control. In the rare event that a package is damaged during transit, such damage is the responsibility of the shipping carrier and not the result of negligence by Fire Beacon Solutions LLC.
If your order arrives with visible damage:
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Please document the condition immediately.
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Take clear photographs of the packaging and product.
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Notify us within 5 business days of delivery.
We will assist you in initiating a carrier claim and work with you to resolve the issue promptly and professionally.
Our goal is to ensure that every customer receives the product they ordered in proper condition and that any unforeseen shipping issues are handled efficiently and fairly.
Return Requirements
To qualify for return:
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Item must be unused
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Item must be in original packaging
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Item must not be custom-manufactured
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An RMA (Return Merchandise Authorization) must be issued
Returns without prior authorization will not be accepted.
Restocking Fee
Approved returns may be subject to a restocking fee of up to 25%.
Non-Returnable Items
The following items are non-returnable:
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Custom or made-to-order products
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Installed products
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Products damaged due to improper installation
Warranty Returns
If a product is defective under normal use conditions, we may repair or replace it at our discretion under the terms of the applicable warranty.
Return Process
To request a return, contact:
Include your order number and reason for return.